What is innovative or new about the new product or the improvement?(Note that what is new or improved about the product/system can be the technology, operations, etc.)

The course I am taking is Introduction to System Engineering and Our final team semester project is \”Public Transportation in Bay Area\”. We chose this system in order to improve it. My task is to do part 4 and 6 from the deliverables (you can find it below). I am uploading previous assignments and the survey in order for you to access the info we have found and any possible data to help you finish the part. There is house of quality which relates customer needs with the features and the actual survey with its questions and the customer answers and their ratings of each feature individually.

Here is the objective of the whole project according to the professor:
ObjectiveExpose students to the technical aspects of systems engineering practice through team-based project development. The students will employ a systematic step-by-step procedure for system/product development that starts with identifying the needs of real-world customers and use this information to define operations concepts, and develop further requirements including data collection. The students will then follow the traditional systems engineering approach including but not limited to synthesis of models of system behavior and system structure, functional allocation to create system design alternatives, formal assessment of design alternatives through tradeoff analysis, and established approaches to testing and validation/verification will also be employed

And now this is the two parts that I kindly want you to write

** THE TWO SEPARATE TASKS ARE **
4. What is innovative or new about the new product or the improvement?(Note that what is new or improved about the product/system can be the technology, operations, etc.)

6. How do the new design features meet the customer needs, solve the existing problems or achieve the enhancements recognized in (2)?

Survey (1 Paragraph)
Refine Areas that cause hindrance throughout a commute session (1 Paragraph Relates back to survey)
Consider the top emerging concerns of users (1 Paragraph Relate to survey