The idea behind the research report is to allow you to research, explore, and dive into a topic that will have effect on your future related to service/ service leadership/quality assurance/customer relationship management, etc. This is to learn or refine knowledge, skills and abilities (KSA\’s) prior to entering the work force.
* My career goal is to be a General manager of a hotel.
* The report will be typed, double spaced, 12-point in courier or times new roman font. You will be required to follow APA style for the report format
* Cover page and references required but not included in your report page count.